Shipping Information
How much is Shipping?
Swing store now offer FREE & FAST SHIPPING anywhere in Australia. Shipping is also available to New Zealand at reasonable rates.
How do I pay for delivery?
Shipping is FREE within Australia.
Where do you deliver to?
We deliver Australia wide & to New Zealand, promptly and reliably.
What is the delivery time?
Delivery time will vary based on your location. Once a product has been shipped, you’ll receive a tracking number to follow your package as it makes its way to you.
Orders and Returns
Can i track my order?
Yes. Tracking options are available Australia wide. You will be able to track your order via the carriers email/link provided.
Is my product/s covered by a guarantee?
Yes, products sold at Swing store will have some sort of warranty or guarantee. Warranties do vary, dependant on the product.
How can I return an item?
Firstly, you must lodge a warranty claim for us to accept a product return or exchange, ideally the customer should not dispose of original packaging.
What is Swing's return policy?
Within 30 days of purchase, if a customer has a change of mind products can be returned to Swing providing:
- Products are completely unused and brand new
- Products are in their original packaging
- The customer pays the return freight to Melbourne
- A return authority is obtained from [email protected]
Within 30 days of purchase, the owners can return a used product. This is providing:
- A return authority is obtained from [email protected]
- It is in the original packaging
- The owner pays the return freight to Melbourne
- 20% restocking fee applies [of the full retail price]
Can I pickup my order?
Sorry, we do not offer Click & Collect option at this time.
Please call us to discuss specific delivery requirements.
Payments
What payment types can I use?
We currently accept Visa, Mastercard, Paypal, and will be adding Zip finance facility for online orders soon.
Can I pay by Gift Card?
Gift Cards can not be used online at present. We hope to add this facility soon.
I can't make a payment
Please contact us to discuss, we will be able to assist you.
Has my payment gone through?
All submitted online orders should receive a purchase receipt.
If you haven’t received a receipt of purchase, please contact us and we’ll assist you further.